To
find answers to Frequently Asked Questions, please click on
the desired link below. If you are unable to find the answer
to your question, please e-mail
us.
How
do I contact Customer Service?
What
is your mailing address?
How
do I order a catalog?
Do
you know of store locations near me which sell your products?
What
does Sesto-Senso do to protect my privacy?
How
do I order products from Sesto-Senso?
What
forms of Payment are accepted?
What
is needed of International Customers?
When
will my order be shipped?
What
if my product is damaged in shipping?
I
would like to make a return. How do I go about doing this?
What
is your clearance item policy?
What
if an item I purchased was placed on backorder? Will I be charged
for shipping, again?
Do
you offer Gift Wrapping?
Customer
Service:
Our
customer service line can be reached by phone at 301-668-5018,
Monday - Friday, 10:00am to 7:00pm. You may fax us 24 hours
a day at 301-668-5019. You may also e-mail
us at info@sesto-senso.com
SESTO-SENSO
is located at 1206 Markel Circle, Frederick, Maryland, 21702.
To fax or mail an order, please use the text-only
Fax Form.
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Catalogs/
Store Locations:
We
are strictly an on-line retailer ~ we do not offer print catalogs
or wholesale pricing, nor do we have information as to other
stores which carry the same products as we.
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Privacy:
SESTO-SENSO
sends all of its packages in standard brown or U.S. Priority
Mail mailing boxes with only the name SESTO- SENSO on the mailing
label. Also, we make it policy not to sell or provide names
of our customers to other companies. We believe that is what
Internet shopping should be about--Quality, Value, and PRIVACY.
For more details, please see our Privacy
Policy.
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Secure
Shopping:
SESTO-SENSO
offers (4) four convenient ways to place your order: 1. You
may place your order on our site through a
SECURE SERVER. This server allows our shopping system
to "go secure" whenever any sensitive information will be exchanged
between your computer and ours. In order to assure that data
exchanged over this secure connection is encrypted, you must
be using a browser that supports SSL (Secure Socket Layer) transmission.
2. You may also place your order via Fax at 301-668-5019. Just
print out the on-line order form and fax it to the number above.
3. You may place your order through the U.S. Postal Service.
Just print the on-line order forms and mail to: SESTO-SENSO,
1206 Markel Circle, Frederick, Maryland, 21702. 4. You may call
our Telephone voice number (301-668-5018), which is in operation
from 10:00AM-7:00pm Monday-Friday, Eastern Standard Time, and
place your order with one of our representatives.
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Payment:
In
the United States, SESTO-SENSO accepts the following major credit
cards: VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, Paypal
and GiveAnything.com Gift Certificates. We also accept Business
Checks, Personal Checks and Money Orders.
Internationally
we accept Money Orders in US funds as well as American Express,
Visa, Mastercard and Discover. However, on all international
credit card purchases, we require that a faxed copy (front and
back) of credit card and signature be faxed to 1-301-668-5019.
We will not be able to process international credit card orders
until we receive your fax. A reminder will be emailed upon receipt
of your order.
Please
make check or money orders payable to: SESTO-SENSO, 1206 Markel
Circle, Frederick, Maryland 21702. *All Checks Require 7 Day
Clearance Period for Processing. Sorry, but we do not accept
third party checks or C.O.D. orders, and there will be a $25.00
charge for any returned check.
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Shipping:
All
orders for in-stock items placed on Sunday - Thursday are shipped
within 24 hours. Orders must be received by 12:00 pm EST to
be shipped the same day. For shipping rates and times, please
view Our Shipping
Screen. If an item is out of stock when the order
is placed,you will be notified as soon as possible. Please note,
we cannot ship international gift orders. Orders must be shipped
to the person placing the order.
Because
of their Hazardous cargo status, we are unable to ship Demeter
fragrances outside of the U.S. Sorry.
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Damaged
Items:
SESTO-SENSO
fully insures the contents and value of all packages, however,
we assume no responsibility for merchandise damaged in transit.
All claims must be filed directly with the common carrier. If
you receive a package that is damaged, please contact the carrier
immediately for a full refund. If damages are sustained, please
hold the original shipping carton and call the shipper immediately
for inspection and claim. If you are having problems with merchandise
damaged in transit, and have tried in good faith to resolve
these matters, SESTO-SENSO will intervene on your behalf.
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Returns:
Customer astisfaction is our number one goal. If you are not
happy with any purchase we will exchange it or refund your money
- no problem.
- We
will refund you the price of the unopened product(s) upon
receiving the item(s). Items must be received in a resalable
condition.
- Opened
items can be returned for a store credit, only. Damaged items
will be replaced with an identical product.
-
Items received as a gift (paid for by someone other than yourself)
can be exchanged or returned for a store credit.
NOTE:
Because of their personal nature, we cannot accept returns of
razors or razor blades. Please make your selection carefully.
Please contact our Customer Service department before sending
anything back to us via email at info@sesto-senso.com or call
us at 301-668-5018 from 10AM to 7PM Eastern Time.
For
faster processing of your return, please follow the steps outlined
below -
1.
Contact SESTO SENSO Customer Service within 30 days of receiving
your order to let us know you will be making a return. Call us
at 301-668-5018, Monday - Friday 10AM to 7PM Eastern Time, or
email us at info@sesto-senso.com.
2.
We'll give you a Return Authorization Number. Please write this
number on the outside of your shipping box and address the box
to - SESTO SENSO Returns, 1206 Markel Circle, Frederick, Maryland
21702-1104.
3.
Please send your return packages via UPS or U.S. Poatal Service
Insured. Insurance protects you in case the items are damaged
or lost in transit.
4.
Carefully package the items in the original shipping box or any
suitable shipping carton using plenty of padding material to protect
the product(s) and include a copy of your invoice. IMPORTANT:
Make sure the items are well protected and packaged similar to
the way you received them. Whenever possible, use the same packaging
that was used to ship the items to you. Items must be received
in resalable condition for a refund. Once we receive your Return
package, we will issue you a refund or store credit for the price
of the products you returned (including tax, if any). If you paid
by credit card, we will charge-back the amount to your credit
card -- if you paid by check or money order, we will mail you
a check. If you are returning an item because it arrived damaged,
we will also refund you the shipping costs to return the item
to us. Please allow up to 14 days for us to receive and process
your refund. We will contact you via email to inform you that
the refund has been issued.
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Sale/Clearance
Items:
Every
month, we offer sale and clearance items from from our fabulous
array of products. We cannot accept returns on clearance items.
Additionally if a clearance item is sold out, there will be no
back order on this item as stock is limited to what is on hand.
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Backorders:
Sesto
Senso keeps a large inventory, however, upon occasion our suppliers
can't always get our stock shipments to us in time, so we do run
into a back order situation. If this happens, you will be notified
via email. Depending on your order and when we expect the backorder
item to ship, we may ship out the other items in your order. We
will then follow with the backorder, at no additional shipping
charge to you.
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Gift
Wrapping
Sesto
Senso will be happy to gift wrap your order, free of charge, on
a request-basis only. To request gift wrapping, simply enter the
words "Gift Wrap" in the "Ordering Instructions"
box of the shopping cart. We will do our best to accommodate your
request. Please note, however, during the busy Holiday season,
gift wrapping may delay your order by one day. To simply add a
gift card, fill out the "Gift Message" field in the
shopping cart.
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