To
find answers to Frequently Asked Questions, please
click on the desired link below. If you are unable
to find the answer to your question, please e-mail
us.
How
do I contact Customer Service?
What
is your mailing address?
How
do I order a catalog?
Do
you know of store locations near me which sell your
products?
What
does Sesto-Senso do to protect my privacy?
How
do I order products from Sesto-Senso?
What
forms of Payment are accepted?
What
is needed of International Customers?
When
will my order be shipped?
What
if my product is damaged in shipping?
I
would like to make a return. How do I go about doing
this?
What
is your clearance item policy?
What
if an item I purchased was placed on backorder? Will
I be charged for shipping, again?
Do
you offer Gift Wrapping?
Customer
Service:
Our
customer service line can be reached by phone at 301-668-5018,
Monday - Friday, 10:00am to 5:00pm. You may fax us
24 hours a day at 301-668-5019. You may also e-mail
us at info@sesto-senso.com
SESTO-SENSO
is located at 1206 Markel Circle, Frederick, Maryland,
21702. To fax or mail an order, please use the text-only
Fax Form.
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Catalogs/
Store Locations:
We
are strictly an on-line retailer ~ we do not offer
print catalogs or wholesale pricing, nor do we have
information as to other stores which carry the same
products as we.
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Privacy:
SESTO-SENSO
sends all of its packages in standard brown or U.S.
Priority Mail mailing boxes with only the name SESTO-
SENSO on the mailing label. Also, we make it policy
not to sell or provide names of our customers to other
companies. We believe that is what Internet shopping
should be about--Quality, Value, and PRIVACY. For
more details, please see our Privacy
Policy.
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Secure
Shopping:
SESTO-SENSO
offers (4) four convenient ways to place your order:
1. You may place your order on our site through a
SECURE SERVER. This server allows our shopping
system to "go secure" whenever any sensitive information
will be exchanged between your computer and ours.
In order to assure that data exchanged over this secure
connection is encrypted, you must be using a browser
that supports SSL (Secure Socket Layer) transmission.
2. You may also place your order via Fax at 301-668-5019.
Just print out the on-line order form and fax it to
the number above. 3. You may place your order through
the U.S. Postal Service. Just print the on-line order
forms and mail to: SESTO-SENSO, 1206 Markel Circle,
Frederick, Maryland, 21702. 4. You may call our Telephone
voice number (301-668-5018), which is in operation
from 10:00AM-5:00pm Monday-Friday, Eastern Standard
Time, and place your order with one of our representatives.
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Payment:
In
the United States, SESTO-SENSO accepts the following
major credit cards: VISA, MASTERCARD, DISCOVER, AMERICAN
EXPRESS, Paypal and GiveAnything.com Gift Certificates.
We also accept Business Checks, Personal Checks and
Money Orders.
Please
make check or money orders payable to: SESTO-SENSO,
1206 Markel Circle, Frederick, Maryland 21702. *All
Checks Require 7 Day Clearance Period for Processing.
Sorry, but we do not accept third party checks or
C.O.D. orders, and there will be a $25.00 charge for
any returned check.
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Shipping:
All
orders for in-stock items placed on Sunday - Thursday
are shipped within 24 hours. Orders must be received
by 12:00 pm EST to be shipped the same day. For shipping
rates and times, please view Our
Shipping Screen. If an item is out of stock
when the order is placed,you will be notified as soon
as possible. Please note, we cannot ship international
gift orders. Orders must be shipped to the person
placing the order.
Because
of their Hazardous cargo status, we are unable to
ship Demeter fragrances outside of the U.S. Sorry.
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Damaged
Items:
SESTO-SENSO
fully insures the contents and value of all packages,
however, we assume no responsibility for merchandise
damaged in transit. All claims must be filed directly
with the common carrier. If you receive a package
that is damaged, please contact the carrier immediately
for a full refund. If damages are sustained, please
hold the original shipping carton and call the shipper
immediately for inspection and claim. If you are having
problems with merchandise damaged in transit, and
have tried in good faith to resolve these matters,
SESTO-SENSO will intervene on your behalf.
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Returns:
Customer astisfaction is our number one goal. If you
are not happy with any purchase we will exchange it
or refund your money - no problem.
- We
will refund you the price of the unopened product(s)
upon receiving the item(s). Items must be received
in a resalable condition.
- Opened
items can be returned for a store credit, only.
Damaged items will be replaced with an identical
product.
-
Items received as a gift (paid for by someone other
than yourself) can be exchanged or returned for
a store credit.
NOTE:
Because of their personal nature, we cannot accept returns
of razors or razor blades. Please make your selection
carefully. Please contact our Customer Service department
before sending anything back to us via email at info@sesto-senso.com
or call us at 301-668-5018 from 10AM to 7PM Eastern
Time.
For
faster processing of your return, please follow the
steps outlined below -
1.
Contact SESTO SENSO Customer Service within 30 days
of receiving your order to let us know you will be making
a return. Call us at 301-668-5018, Monday - Friday 10AM
to 7PM Eastern Time, or email us at info@sesto-senso.com.
2.
We'll give you a Return Authorization Number. Please
write this number on the outside of your shipping box
and address the box to - SESTO SENSO Returns, 1206 Markel
Circle, Frederick, Maryland 21702-1104.
3.
Please send your return packages via UPS or U.S. Poatal
Service Insured. Insurance protects you in case the
items are damaged or lost in transit.
4.
Carefully package the items in the original shipping
box or any suitable shipping carton using plenty of
padding material to protect the product(s) and include
a copy of your invoice. IMPORTANT: Make sure the items
are well protected and packaged similar to the way you
received them. Whenever possible, use the same packaging
that was used to ship the items to you. Items must be
received in resalable condition for a refund. Once we
receive your Return package, we will issue you a refund
or store credit for the price of the products you returned
(including tax, if any). If you paid by credit card,
we will charge-back the amount to your credit card --
if you paid by check or money order, we will mail you
a check. If you are returning an item because it arrived
damaged, we will also refund you the shipping costs
to return the item to us. Please allow up to 14 days
for us to receive and process your refund. We will contact
you via email to inform you that the refund has been
issued.
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Sale/Clearance
Items:
Every
month, we offer sale and clearance items from from our
fabulous array of products. We cannot accept returns
on clearance items. Additionally if a clearance item
is sold out, there will be no back order on this item
as stock is limited to what is on hand.
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Backorders:
Sesto
Senso keeps a large inventory, however, upon occasion
our suppliers can't always get our stock shipments to
us in time, so we do run into a back order situation.
If this happens, you will be notified via email. Depending
on your order and when we expect the backorder item
to ship, we may ship out the other items in your order.
We will then follow with the backorder, at no additional
shipping charge to you.
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Gift
Wrapping
Sesto
Senso will be happy to gift wrap your order, free of
charge, on a request-basis only. To request gift wrapping,
simply enter the words "Gift Wrap" in the
"Ordering Instructions" box of the shopping
cart. We will do our best to accommodate your request.
Please note, however, during the busy Holiday season,
gift wrapping may delay your order by one day. To simply
add a gift card, fill out the "Gift Message"
field in the shopping cart.
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